SERVICE
Service
Originally focused on M&E installations, Hidden Cool expanded its offering in response to increasing demand for planned preventative maintenance, fault diagnosis, and reactive call-outs. This led to the creation of a dedicated service and maintenance division, ensuring clients benefit from dependable, long-term aftercare and technical support.
HiddenCool’s specialist engineers respond quickly and safely to keep your systems fully operational and compliant with current safety regulations. Our team provides up-to-date technical guidance to help maximise reliability, efficiency, and the long-term performance of your installations.
Regular servicing plays a key role in reducing energy consumption and lowering carbon emissions. Hidden Cool offers both standard maintenance packages and bespoke Service Level Agreements (SLAs), designed to support larger organisations with critical or business-essential systems.
Our mechanical and electrical service teams also manage urgent, small-scale works efficiently, including tasks such as installing additional power sockets, relocating plumbing fixtures, modifying or upgrading lighting, replacing domestic boilers, and adding new cold water supplies.
HiddenCool’s service teams are ready to support your business whenever you need us.
SERVICE
Service Level Agreements
HiddenCool’s Service Level Agreements are tailored to suit each client’s specific operational requirements. These agreements form a clear, structured contract between Hidden Cool as the service provider and you as the client, ensuring defined response times, responsibilities, and performance standards.
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SERVICE
Asset Management
Managing assets across a building or estate can be complex. HiddenCool’s asset management solutions provide a structured approach to tracking equipment and systems, helping ensure operational efficiency, compliance, and informed maintenance planning.
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SERVICE
Mechanical Services
Hidden Cool delivers a fully comprehensive mechanical service across a wide range of sectors and environments, supported by highly skilled and fully qualified specialists with extensive industry experience.
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SERVICE
Electrical Services
Regular electrical testing in domestic and commercial properties is essential to protect occupants, staff, and premises. Ongoing electrical servicing and maintenance help prevent unexpected power failures and reduce the risk of equipment damage. Routine preventative maintenance also allows early identification and resolution of potential issues before they escalate.
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SERVICE
TM44 Inspection
TM44 air conditioning inspections provide recognized guidance for assessing system efficiency, improving energy performance, reducing carbon emissions, and ensuring air conditioning systems operate effectively and compliantly.
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SERVICE
TR19 Inspection
TR19 guidance sets best-practice standards for the cleanliness, maintenance, and hygiene of ventilation systems, including ductwork and kitchen extract installations. Its purpose is to ensure ventilation systems remain safe, efficient, and compliant.
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